Brilliant Coaching – Privacy Policy

Introduction
Brilliant Coaching (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, share, and protect your personal information when you access or use
our website, mobile applications, study materials, services, or physical centres (together,
“Services”). By using our Services, you agree to this Privacy Policy. We may update this Privacy
Policy from time to time. Please review it periodically for changes.
1. Information We Collect
We collect different types of information to provide you with better learning experiences:
(a) Information you provide directly
Name, email, phone number, address. Identity details (date of birth, ID proof, academic
documents). Login credentials (username, password). Payment and billing details (processed
securely via third-party gateways). Course preferences, reviews, ratings, and communication
preferences.
(b) Information we collect automatically
Device and browser details, IP address, operating system. Usage data: pages visited, study
materials accessed, time spent, interactions. Cookies and similar technologies to personalize your
experience.
(c) Information from third parties
Data from payment gateways, partners, or service providers. Information provided by
parents/guardians (for minors).
2. How We Use Your Information
We use your information to deliver, personalize, and improve our Services; provide study material,
classes, and support; process secure payments; send service updates, offers, and promotional
content (only if you opt in); prevent fraud, ensure security, and comply with legal obligations;
analyze usage patterns to enhance our website and content.
3. Sharing of Information
We do not sell your personal information. We may share your data only with trusted service
providers (IT, hosting, communication, customer support, and payment gateways); legal authorities
(to comply with laws, court orders, or regulatory requests); business partners (in case of mergers,
restructuring, or collaborations); and professional advisors (auditors, lawyers, or consultants under
confidentiality obligations).
4. Data Retention
We keep your personal data for as long as necessary to provide our Services, comply with legal
requirements, and resolve disputes. Some information may be retained even after account deletion
for compliance and fraud-prevention purposes.
5. Cookies & Tracking Technologies
We use cookies to identify your device, remember preferences, and improve your experience. You
may disable cookies in your browser, but some features of the Services may not work properly.
6. Security
We implement strict measures to protect your data, including SSL encryption and firewalls, secure
servers with restricted access, and encrypted storage of sensitive credentials. Despite our efforts,
no system is completely secure. By using our Services, you accept this risk.
7. Children’s Privacy
Our Services are not designed for minors under 18 without parental/guardian consent. If we find a
minor using Services without consent, we may terminate the account. Parents/guardians are
responsible for supervising minor’s use of Services.
8. Your Rights
You have the right to access, update, or correct your personal data; request deletion of your
account or personal information (subject to legal retention); and opt out of marketing
communications anytime by writing to us.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy
practices or content of those websites.
10. Grievance Redressal
For questions, concerns, or complaints, please contact our grievance officer:
Grievance Cell – Brilliant Coaching
■ Email: brilliantcoachinggtk@yahoo.com
11. Governing Law & Dispute Resolution
This Privacy Policy is governed by the laws of India. Any disputes will be resolved through
arbitration under the Arbitration and Conciliation Act, 1996, with proceedings held in Siliguri, West
Bengal, India.